![]() ![]() Basically what you're going to do is just stick them in between those two holes, or stick each of the needle noses, or the piece of spanner wrench in those little holes, and you're going to turn it counterclockwise to the left. Tweezers are a little more difficult to use. Or, if you don't have either of those, you can even use tweezers. You can take a spanner wrench, or a pair of needle nosed pliers. This is the, what we call, the, "Silver ring," or we sometimes refer to it as a, "Silver washer," or even sometimes a, "Silver O-ring." What you'll want to do is to tighten that silver ring down. Around that spring, there is a silver ring on either side of the spring and will normally have two small indentions in it. Now, that spring is attached to the tail switch. ![]() If you do, and you look at the inside of the tail cap, you'll see that there is a spring that comes out. The way that you fix that, is that on most of the flashlights, you are able to take off the tail cap piece. It definitely sometimes can appear that the tail switch is broken, but typically the problem is not that the tail switch is broken, it's just that it is a bit loose in the housing. The number one reason that we get people calling in and sending in flashlights is simply because the tail switch it doesn't work. There are lots of reasons that the light might not work such as a piece in the circuit board may have broken or come loose, or it could be simply as easy as replacing a faulty battery. There are many causes for this to have happened. The most common problem that we experience with people is just simply that their flashlight isn't working. If you check out the troubleshooting page, and your light is still not working you can of course give us a call, and we'll be happy to follow up with you on this, or of course get you a return authorization number if necessary. We are always happy to hear from you, and to answer any of your questions. The troubleshooting page is really there to benefit both the store and the customer, and we encourage you to make use of it, and of course you can use it in conjunction with our customer service. We ask that you do that just to save both you and us some money on shipping, that way you don't have to pay to ship a light into us, and then it turns out that there was nothing wrong with it, and then we ship it back to you and we're both out $5 to $10 on shipping. Today we will be covering some of the most common and basic troubleshooting steps that you can go through any time if your light has stopped working, or we often we'll ask you to do these troubleshooting steps before you send it in for a warranty work. Hello and welcome back to Fenix Store once again.
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